...we had asked you to look after our VIPs – you certainly went over and above in doing that.

Everyone enjoyed themselves and were very complimentary of the dinner and venue.

Thank you for helping to make our event a success!

...the team were so professional, went above and beyond to make sure we were taken care of...

...it would not have happened if it wasn’t for you and the amazing events staff.

Frequently Asked Questions (FAQ)

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Frequently Asked Questions

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Due to the nature of our business and our venues, every event is different. 

However, we do find that there are common questions that our clients ask us, which we've taken the time to answer below.

If your question isn't answered please get in touch.

 

How do I confirm my event?

Paying the refundable security bond ($1,000.00) in addition to a deposit of 25% of the total estimated event cost and returning a signed copy of the terms and conditions to our events department will confirm your booking. Your booking is not confirmed unless these steps are completed.

What about final numbers and payment?

Merlin Entertainments requires a second deposit 60 days prior to your event of 25% of the total estimated event cost less initial Deposit based on minimum numbers specified by the client in this Agreement.

Our events department must receive final numbers in writing and full payment of the remaining event charges at least fourteen (14) days prior to your event. If final numbers have not been confirmed by this time, the last written number of guests recorded by you will be confirmed and charged.

Are there minimum spend requirements?

Minimum spends are in place during peak times – peak times are Thursday, Friday and Saturday evenings in November and December – please ask our events department for minimum spend figures.

Can we walk through the venue before the event?

Yes you can! Entry into the attraction is included in the venue hire (usually $38.00 per person). Your guests will be granted access into the attraction providing they are wearing their event wrist band – ask our events team for access times.

How do I get wrist bands and maps?

The event supervisor will have the wrist bands ready for you on arrival or we can post them to you prior to the event – it is your responsibility to hand these out to your guests. Our events department will email you a map of the attraction prior to your event – these are great to print off and hand out to your guests.

Do I - the organiser - have to meet my guests on arrival?

Only if your guests do not have their wrist bands; if they are wearing wrist bands our staff will grant them access into the venue at the agreed staring time.

Do we have access to other attractions?

Unless specifically arranged as part of your booking, in locations where we have multiple venues (such as Darling Harbour in Sydney), you will have access into one (1) attraction only – this will be the attraction where your event is held. You are welcome to pre purchase tickets for the additional attractions for your guests to also enjoy prior to the event for a discounted group rate. Please mention this to us at the time of booking.

How long can we walk around the attraction?

If your event is held in the SEA LIFE Sydney Aquarium you are welcome to walk through until closing time - access will be granted one (1) hour prior to your event starting time. If your event is held at Madame Tussauds Sydney, WILD LIFE Sydney Zoo Zoo or Manly SEA LIFE Sanctuary you will enjoy the entire attraction on the night of your event.

Is there a time limit for our event?

Merlin Entertainments venues are available between 6pm and midnight (events in the Dugong Island must conclude by 9pm)

Venue hire is charged per 4 hours – additional hours can be arranged - charges apply.

What are the bump in / bump out times?

Bump in is one (1) hour prior to your event and bump out is 1 hour after your event. These times are firmly in place due to our general admissions.

Can we enter early to decorate or see the venue?

Up to three (3) representatives from your event will have access to the venue prior to the event – please keep in mind that things can get a little crazy with set up due to the short and strict bump in times – our staff will need to set up bars furniture and table settings during this time.

What happens when we get there?

Please ask for the Duty Manager at the admissions desk when you arrive and they will ensure that you are well informed and ready for your event.

What happens when our guests get there?

SEA LIFE Sydney Aquarium
A representative from your group is required to hand out the event wrist bands on arrival. If you have pre-arranged a registration table, this will be to the right hand side of the admissions counter. If wrist bands have been handed out – all your guests need to do is show the admissions staff their event wrist band and they will be granted entry.

Ensure everyone arrives at least 45mins – 1 hour prior to the event starting time to enjoy a walk through the Sydney Aquarium! Please keep in mind that the venue where your event is being held will not open until the agreed starting time.

Madame Tussauds Sydney
A representative from your group is required to hand out the event wrist bands on arrival. If you have pre-arranged a registration table, this will be to the left hand side of the admissions counter. If wrist bands have been handed out – all your guests need to do is show the admissions staff their event wrist band and they will be granted entry.

Please keep in mind that the venue where your event is being held will not open until the agreed starting time.

WILD LIFE Sydney Zoo Zoo
A representative from your group is required to hand out the event wrist bands on arrival. If you have pre-arranged a registration table, this will be to the left hand side of the admissions counter. Alternatively guests can enter through the Lime Street entrance (if wrist bands have been handed out prior to your event) of WILD LIFE Sydney Zoo – this is near the cab drop off on Lime street – don’t worry there is plenty of signage to direct your guests when they get here.

Once inside your guests will enjoy a walk-through of WILD LIFE Sydney Zoo – this usually takes about 25-30mins and must be completed before the event starting time. If they do not want to do the walk – everyone is welcome to enter the event directly through the venue – keep in mind the venue where the event is being held will not open until the agreed starting time.

Manly SEA LIFE Sanctuary
A representative from your group is required to hand out the event wrist bands on arrival. If you have pre-arranged a registration table, this will be to the right hand side of the admissions counter. If wrist bands have been handed out – all your guests need to do is show the admissions staff their event wrist band and they will be granted entry.

Ensure everyone arrives at least 30mins prior to the event starting time to enjoy a walk through Manly SEA LIFE Sanctuary!

Please keep in mind that the venue where your event is being held will not open until the agreed starting time.

How about location and parking?

We have great deals with parking stations around Sydney CBD; jump on our website for all the details: 

Make sure you have your parking ticket validated at the admission counter when you arrive as you may forget after your event.

You are required to arrange your own parking options if parking in Manly.

Will there be security?

Yes. Security must be on site 30mins prior and 30mins after the event for a minimum of 4 hours (client cost)

Will there be a Duty Manager for our event?

A Duty Manager will be allocated to your event – they will be onsite for the entire event including bump in and out times.

Do you offer a cash bar option?

Yes. Please note additional charges may apply and a limited beverage selection will be available for this option; credit card details and maximum amount must be pre-arranged with our events team prior to the event.

Can we have animals at the event?

Roaming animals are available subject to curatorial approval. If approved, the animals will appear at the event for the first hour – charges apply.

What does alternate serve mean?

Alternate serve must be pre-arranged by the organiser (you) the additional cost is $5per person per course. Each guest will receive the alternate option you have pre ordered.

Guests are welcome to swap selections once the table has been completely served.

What do I (the organiser) need to do on the day?

Once you meet the Duty Manager on arrival informing him/her of any additional requirements - get ready to enjoy the event!

If any issues arise throughout the event (such as drunken behavior) you will be consulted before any action is taken.

What about smokers?

All smokers must leave the attraction before lighting a cigarette. All attractions offer outdoor smoking areas.

What about AV and entertainment?

You can bring your own equipment or our friendly staff can arrange a quote for you based on your requirements.

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